Nevila

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

If you no longer wish to keep your order, you have the following options:Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decide...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

Once your order has been shipped, you can easily check its status by following these steps:Order Number: Use the order number provided in the shipping confirmation email.Tracking Link: Click on the...

A return tracking number is a unique identifier provided by the shipping carrier when you return an item. It allows you to track the shipment and confirm that it has been delivered to Prostalex's r...

You can use any shipping carrier that provides a tracking option. Common carriers include:DHLHermesColis PrivéLa PosteAlways ensure you get a tracking number for your return.

Use the return tracking number provided by the shipping carrier to track your shipment:Visit the carrier's website (e.g., DHL, Hermes, La Poste).Enter the tracking number in the provided tracking f...

You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.