Nevila

Delivery times vary depending on the shipping carrier and your location. Typically, returns take between 5-10 business days to arrive at our facility. Use your return tracking number to check the d...

If your return package is lost, contact the shipping carrier with your tracking number to file a claim. Unfortunately, Prostalex cannot process refunds for returns that are lost in transit unless p...

Yes, in order to assist us in processing your return in a timely and efficient manner, we kindly ask that you provide the return tracking number to our customer support team. By sharing this inform...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

If your order has not been processed or shipped, Get Prostalex team can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Once...

Unfortunately, once your order has been dispatched, Prostalex team cannot change the shipping address. However, you may try contacting the courier directly to request an address change.

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.

 If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...